Frequently Asked Questions
Get quick, straightforward answers about our systems, installation, and how to choose the right solution for your space.
Getting Started
Most customers start with one or two high-risk areas; typically blind corners, intersections, or doorways. From there, we help identify the right system based on your layout, traffic type, and visibility challenges. You don’t need a full facility plan to begin, just a general idea of where your biggest concerns are.
If you're unsure, we’ll walk through it with you and recommend a setup that fits your environment, no guesswork required.
Otherwise, our Full Catalog page has a filter to help you narrow down a unit based on the traffic flow and location you have in mind.
Yes. We regularly help customers map out where systems should be placed based on real-world traffic flow and blind spots for single units and large-scale applications alike!
Whether you have a rough idea or need full guidance, we’ll help you build a setup that makes sense for your facility.
Yes! We can coordinate in-person walkthroughs through our sales team or dealer network.
For many customers, we also provide remote guidance using photos, videos, or layout drawings to recommend the right setup.
We offer a 30-day, 100% money back guarantee on select systems so you can evaluate how they perform in your actual environment .
This allows you to test placement, visibility, and effectiveness before committing to a full rollout.
To set up a 30-day trial contact us - we are eager to work with you!
Standard online orders are not considered 30-day trials.
Installation
Our systems are plug-and-play right out of the box!
Our systems are designed to be straightforward and mount to existing structures like walls, rack, or hung from a ceiling.
Installation typically involves mounting the unit, facing the sensors upright, and connecting power, which can plug into an existing outlet (110/120V).
Many customers handle installation in-house, especially for simpler setups. Our systems can be set up quickly and plug into existing outlets (110/120V).
If hardwiring or running new power is required, an electrician may be recommended depending on your facility.
No. Sensors come factory preset and are ready for use out of the box, so additional calibration not required.
Simply adjust them towards the area you would like to monitor, tighten them into place, and plug them into the unit.
Installation time varies by setup, but most individual units can be installed in a short amount of time.
For example, putting a Look Out 1 Rack at the end of rack aisle should only take a few minutes.
Larger or more complex layouts may take longer, especially if multiple zones are being addressed.
Product Basics
Our units plug directly into existing 110/120V outlets, converting down to 24V, and have a 1 amp draw.
We offer universal transformers as well for those that need to connect to 24-277V power.
Please note that this time that we will be converted to 2 amp draw, 12V in the future as the internals of our units will be changing. However, the functionality and aesthetics of the units will not be changing.
No calibrating required! They will self-calibrate during the warm-p cycle after powered on.
Our interior and exterior sensors use PIR (passive infrared) to detect motion/movement within a 35' x 35' 90° area.
Our units utilize 1-4 sensors, with the option for some units to have additional sensors, to cover up to 360° and monitor multiple directions.
Our sensors have a ram double socket that allows them to be faced any direction and secured to a fixed position. However, their sensing distance/range cannot be adjusted.
No. Collision Awareness systems are designed to use consistent facility power to ensure reliable, continuous operation. Battery-powered devices require regular maintenance and can lose effectiveness over time, which is why our systems are built to provide dependable performance without the need for ongoing battery changes.
The LED lights on each unit are rated for 100,000 hours, which equates to over 11 years if left on continuously.
Ordering & Process
Both! We sell direct on our website as well as work through a network of authorized distributors and dealers.
We are happy to connect you with a dealer to purchase through or work together directly.
You can request a quote directly through our website by contacting us or giving us a call. Once we understand your application, we’ll recommend the appropriate system and provide pricing direct or refer you through our dealer network, whichever you would prefer.
Stock units are available for same-day/next-day shipping.
However, lead times can vary up to 1 week depending on the amount of product add-ons included in the order and two weeks depending on order size.
If you have any questions, contact us and we’ll provide clear expectations so you can plan accordingly.